#LI-Hybrid

About the Role

A versatile and dynamic role which drives Microsoft 365 adoption, engagement, and desktop services management across Bacardi. This role combines the responsibilities of driving Primo adoption and awareness of Microsoft 365 tools together with managing end user computing infrastructure, focusing on desktop services and device management through Microsoft Intune. This role drives change management, and training to create and execute strategies that align with organizational goals, enhance productivity, and ensure high performance of the desktop environment.

This role is crucial in driving digital transformation and enhancing user productivity and digital experience across Bacardi.

With our consumer at the heart your key focus will be

* Microsoft 365 Adoption & User Engagement
* Develop and implement adoption strategy for Microsoft 365 tools aligned with organizational objectives to increate Primo awareness and enhance productivity.
* Monitor the development of Microsoft 365 applications to ensure new features are effectively introduced to Primos, maximizing the value of the investment and enabling employees to use these tools productively in their roles.
* Design and deliver training programs, resources, and campaigns to increase awareness and usage of Microsoft 365 tools.
* Build a network of internal champions and foster a culture of knowledge sharing.
* Track, analyse, and report on Microsoft 365 adoption metrics, using insights to refine strategies.
* End User Computing and Desktop Services Management
* Manage the compete end to end desktop life cycle.
* Identify, evaluate, select and enhance technology solutions for end user computing needs, aligning with strategic goals.
* Implement best-in-class infrastructure solutions, ensuring optimal performance and security.
* Manage and optimize Microsoft Intune as the primary platform for Desktop Services, including MDM (Mobile Device Management) of Apple and Android devices.
* Provide alignment, expert guidance and third-level technical support to the TechOps team and act as a point of escalation for complex issues.
* Track, analyse, and monitor infrastructure performance and health metrics to maintain operational readiness.
* Cross-Functional Collaboration and Stakeholder Management
* Facilitate collaboration with business stakeholders and technology teams to ensure alignment and effective delivery of solutions.
* Communicate project progress, adoption metrics, and infrastructure performance updates to stakeholders.
* Coordinate with business owners to manage software upgrades and application lifecycle, including systems such as SAP, IBP, and Cognos.
* Knowledge Management & Vendor Relations
* Oversee SharePoint-based knowledge portals, ensuring accessible and up-to-date resources.
* Manage vendor relationships with key partners such as HP, App Tech, and microsoft
* Data Analytics & Reporting
* Develop and maintain analytics and reporting capabilities to support data-driven decision-making for both Microsoft 365 adoption and desktop services.
* Leverage data insights to identify opportunities for continuous improvement and innovation.

The skills and experience needed to create your legacy

Competencies

* Microsoft 365 Expertise: Proficiency in driving adoption and engagement with Microsoft 365 tools.
* End User Computing Management: Experience managing desktop lifecycle, Microsoft Intune, and MDM.
* Change Management & Training: Skilled in leading change initiatives and delivering user-focused training.
* Data Analytics: Ability to analyse adoption metrics and infrastructure performance for continuous improvement.
* Collaboration & Stakeholder Management: Strong skills in cross-functional teamwork and stakeholder communication.

Ideal Experience

* Comprehensive knowledge of Microsoft 365 tools, end user computing, and best practices in infrastructure management.
* Proven expertise in Microsoft Intune, Mobile Device Management (MDM), and desktop services.
* Experience in change management, training, user engagement, and vendor management.
* Exceptional communication skills, with a data-driven approach to reporting and analysis.
* Strong problem-solving abilities and demonstrated capability in managing complex projects.
* Proven ability to provide responsive and effective support to end users, ensuring they have the guidance and assistance needed to fully utilize technology solutions. Skilled in troubleshooting, user education, and delivering a positive user experience that enhances productivity and satisfaction.

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity. 

U.S. applicants have rights under Federal Employment Laws