YOUR OPPORTUNITY

Your ability to operate and orchestrate seamlessly within the matrix will be critical for your success in this role and of the function.This role requires interactions across many functions (Finance & Non-Finance) as a resource to the international markets and service center employees.

As a key enabling position in the service center, a customer service mindset is essential. The desired candidate will deal with confidential and sensitive data and must ensure conformity with policies, procedures, and regulations of Bacardi and external government agencies.

ABOUT YOU

• Identify and improve effectiveness to the services provided by Bacardi Enterprise Services (BES).

• Foster an Operation Excellence Culture within Bacardi Enterprise Services (BES).

• Standardize and document processes to drive excellence.

• Provide insights and analysis to maximize resources, performance, and efficiency through analysis.

• Provide a study of Key Performance Indicator (KPI’s) and Service Level Agreement (SLA’s) of our Shared Service Center.

RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE

• Be an outstanding member of a team that will identify and improve effectiveness to the services provided by Bacardi Enterprise Services (BES).

• Support and drive a culture of Operational Excellence through Lean Six Sigma tools and methodologies for low / medium complexity projects.

• Standardize, streamline and document processes to drive excellence.

• Provide the insights and analysis to maximize resources, performance and efficiency through analysis for low / medium complexity projects.

• Provide a study of performance management (KPI’s and SLA’s) of our Shared Service Center processes.

• Become a point of contact for Operational Excellence in Bacardi Enterprise Services (BES) entities.

• Provides timely and regular status reporting to management and project stakeholders for the improvement initiatives.

• Provide consistent, effective, and open communication, both verbal and written.

SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY

• University degree in Business/Industrial Engineering or related discipline.

• Proficient in Microsoft Office (Excel, Visio, Forms) is required.

• Analytical mindset and attention to detail.

• Advanced proficiency in English and Spanish is required.

• Effective team player with a passion for learning and skill development.

• Proven organizational and time management skills.

• Clear and effective technical and non-technical communication, with proven ability to manage and establish strong relations with stakeholders and peers.

• Key Performance Indicator (KPI), Productivity and Metrics Management knowledge is preferred.

• Lean Six Sigma Green Belt Certification is preferred.

• At least 2 years of experience in Operational Excellence roles is preferred.

• Experience in Project Management and Project Coaching is preferred.

PERSONAL QUALITIES – SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR

• Ability to encourage creative thinking and problem solving beyond the boundaries of existing company practices and mindsets.

• Detail oriented with the ability to capture information in a clear, concise manner and can adapt information for various audiences.

• Anticipates customer needs and seeks to create value for the customer.

• Proactive team member that can collaborate and build effective relationships across all levels of the organization who should possess excellent communication skills.

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity. 

U.S. applicants have rights under Federal Employment Laws