We're seeking a dynamic Manager on Duty to lead daily operations and deliver unforgettable experiences at Casa BACARDÍ.

YOUR OPPORTUNITY

You’ll oversee the daily operations of Casa BACARDÍ, ensuring all guests receive an exceptional experience, and handling any operational issues that arise. You'll coordinate with various teams, support staff, and make real-time decisions to maintain seamless service and uphold brand standards.

RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE

Visitor Experience

• Guest Satisfaction: Ensure visitor satisfaction by delivering high-quality service, maintaining clean facilities, and ensuring smooth operations throughout the visitor experience.
• Host & Guide: Welcome guests responsibly and, when necessary, step in as a guide to enhance guest experience during peak times or high demand.
• Customer Relations: Respond promptly to customer inquiries and complaints, fostering positive interactions and enhancing Casa BACARDÍ’s reputation.
• Experience Knowledge: Possess in-depth knowledge of all Casa BACARDÍ experiences to engage guests effectively and support brand-aligned service.

Staff Supervision

• Scheduling & Assignments: Plan and oversee daily work schedules, communicate assignments, and ensure adherence to shift requirements to meet operational needs.
• Operational Compliance: Supervise staff across all areas to prevent overstaffing and ensure adherence to Standard Operating Procedures (SOPs) and safety protocols.
• Efficient Use of Downtime: Identify slow hours to focus on essential tasks such as cleaning and inventory replenishment, ensuring the venue is prepared for peak times.
• Staff Development & Discipline: Work with Human Resources to address any disciplinary actions in alignment with company guidelines, supporting a positive work environment.
• Agility in Staffing: Respond flexibly to shift changes and operational demands, ensuring continuous and efficient coverage.

Operational Oversight and Compliance

• Revenue Monitoring & Reporting: Track and report daily revenue, inventory, waste management, and attendance, preparing closing reports with actionable insights to support next-day operations.
• Safety Management: Monitor guest activities to maintain safety compliance and provide a secure environment for visitors and staff.
• Operational Improvements: Support procedural updates, ongoing staff training, and adherence to Casa BACARDÍ’s operational standards.
• Team Communication: Coordinate closely with the MOD team to ensure alignment and smooth communication on daily operations.
• Facility Inspections: Inspect work areas and equipment regularly to ensure cleanliness and safety compliance, taking corrective action as needed to meet Casa BACARDÍ’s high standards.
• Trolley Operation: Safely operate the trolley in compliance with security measures, adding value to the guest experience.

Revenue Goals and Strategy Implementation

• Revenue Leadership: Lead efforts to meet and exceed daily revenue goals in all areas, including food, beverage, and retail.
• Strategic Implementation: Develop and implement effective strategies to drive revenue, including upselling, promotional tactics, and staff motivation to encourage additional guest spending.
• Team Alignment with Goals: Ensure that all team members understand and work toward revenue objectives, providing guidance on effective techniques and best practices to meet targets.

Inventory & Event Support

• Inventory Management: Track and manage inventory levels for bar, retail, and operational supplies, placing orders with internal and external suppliers as necessary to meet demand.
• Event & Advocacy Support: Assist with on-site and off-site event setup, staffing, and logistics as needed to support Casa BACARDÍ’s brand advocacy and promotional initiatives.

Additional Responsibilities

• Health, Safety, and Training Documentation: Oversee compliance with safety standards across all operational areas, ensuring accurate training and safety records are maintained.
• Perform any other tasks reasonably assigned by Casa BACARDÍ management to support overall business objectives and operational needs.

SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY

• Knowledge of MS Office / Teams 
• Knowledge of SAP / Fiori
• Time management, Problem solving, Analytical, Strategic and Planning skills
• Strong supervision skills
• Experience in Retail Industry, Spirit industry, or Hospitality
• High learning agility, adaptability, and track record of exceptional results
• Excellent communication and influencing skills
• Excellent Customer Service
• Decision making and Stakeholder Management
• Strong sense of accountability and ownership
• Highly organized, motivated, detail oriented, a sense of urgency, and an ability to prioritize tasks
• Fluent in English and Spanish, other languages are a plus

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity. 

U.S. applicants have rights under Federal Employment Laws