YOUR OPPORTUNITY

Angel’s Envy, a premier bourbon brand known for its craftmanship and innovation, is seeking a passionate and results-driven Retail Manager to oversee operations at the Angel’s Envy Distillery Brand Home. This dynamic role includes managing the day-to-day functions of the onsite gift shop, overseeing an eCommerce platform, coordinating warehouse storage, and ensuring an exceptional customer experience for visitors, both in-person and online.Angel’s Envy is committed to excellence, innovation, and authenticity.

 As a key member of our team, you will have the opportunity to shape the future of our brand experience and contribute to our growth as a premium distillery. If you’re an energetic, customer-centric retail leader with a passion for exceptional service and craft spirits, this is the perfect opportunity for you.

RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE

Key Responsibilities:

 Store & Gift Shop Management:

• Oversee the day-to-day operations of the on-site gift shop, ensuring an inviting, engaging, and brand-consistent atmosphere for visitors.
• Supervise and train retail staff to deliver exceptional customer service, ensuring all visitors have a memorable experience.
• Ensure the store is well-stocked, merchandise is displayed attractively, and seasonal or promotional items are front and center.
• Regularly assess store performance metrics and develop strategies to meet or exceed sales goals.
• Manage the scheduling of staff to ensure adequate coverage during peak visitation times.

eCommerce & Online Sales:

• Manage the Angel’s Envy eCommerce platform, ensuring it is user-friendly, visually appealing, and fully stocked with both core and limited-edition products.
• Collaborate with the marketing team to create and execute online promotions, product launches, and campaigns that enhance the digital customer experience.
• Oversee order fulfillment, ensuring accurate, timely processing, and delivery of online purchases.
• Develop and implement strategies to increase online sales and improve customer retention.
• Stay up to date on eCommerce trends, utilizing best practices to improve site functionality and conversion rates.

Inventory & Warehouse Oversight:

• Manage inventory across both the physical store and warehouse, ensuring stock levels are optimized and accurately tracked.
• Collaborate with warehouse teams to organize storage for bottles, branded goods, and merchandise in a safe, efficient manner.
• Monitor stock rotation, reduce shrinkage, and ensure proper record-keeping for product movement between warehouse and store.
• Manage seasonal and promotional product shipments, ensuring products are available in both the store and online platform on time.

Customer Experience & Engagement:

• Create a welcoming and educational atmosphere for guests, sharing knowledge about the Angel’s Envy brand, history, and products.
• Provide leadership in ensuring that all customer touchpoints (in-store, online, and through customer service inquiries) are aligned with the brand’s values and exceptional customer service standards.
• Develop and maintain a consistent strategy for customer loyalty programs, including gift card promotions and special offers for online customers.

Financial & Operational Management:

• Track daily, weekly, and monthly sales metrics to analyze performance, identify trends, and make adjustments to achieve budgeted targets.
• Assist with budget preparation, P&L tracking, and cost control initiatives to ensure profitability of the retail operation.
• Monitor expenses and labor costs to ensure efficient use of resources while maintaining a premium customer experience.

Team Leadership & Development:

• Hire, train, and mentor retail associates, providing leadership and guidance to foster a positive team environment.
• Conduct regular performance reviews and provide feedback, recognizing achievements and addressing areas for improvement.
• Organize regular staff meetings to keep the team informed about new products, promotional activities, and brand initiatives.
• Promote a culture of teamwork, accountability, and continuous improvement.
• Other duties as assigned by Brand Home leadership.

SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY

• Strong leadership and people management skills with the ability to inspire and motivate a diverse team.
• Exceptional customer service and communication skills with a passion for delivering a premium experience.
• Proficient with eCommerce platforms (e.g., Shopify, WooCommerce) and inventory management systems.
• Ability to analyze sales data and financial reports, with a strong focus on achieving sales goals and operational efficiency.
• Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• Must possess and exhibit strong ability to work cohesively with others to accomplish company objectives.
• Excellent interpersonal skills to function as a team member, leader, and business partner with a strong commitment to team concept.
• Excellent decision making and independent judgement skills.
• Must be detailed oriented and can multi-task.
• Must be results-driven, with a strong ability to solve complex problems.
• Ability to handle stressful, fast-paced, rapidly changing environment.

• Self-motivated and possess ability to work independently as well as in a team environment.
• Ability to work under pressure and to strict deadlines. 
• Willing to work flexible hours including weekends and holidays.
• Proficient computer and software skills (SAP, Microsoft Excel, other Microsoft Office suite software, etc.)
• Strong commitment to dependability and timeliness – must have strong time management skills.
• Ability to stand and walk for extended periods of time.
• Capable of lifting and moving boxes of merchandise (up to 40lbs) in both store and warehouse.

EXTERNAL QUALIFICATIONS – DEGREE, CERTIFICATION, ADDITIONAL TRAINING

• Bachelor’s degree in business administration, Retail Management, or a related field preferred.
• Or an associate degree plus six (6) years of related work experience
• Or six (6) years operational experience in a relative position and post-secondary education combination.

PERSONAL QUALITIES – SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR

• Living our Values and demonstrating high Learning Agility will be fundamental not only for success in this role, but also for potential growth to other roles across Louisville Distilling Company in the future.  We have a clearly defined Leadership Excellence framework, and you will be expected to be a role model of all 6 elements: Focus Externally to Win / Drive Execution & Results / Lead Strategically & Know your Business / Make the Matrix Work / Lead by Example / Develop and Inspire Talent
• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become

• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance.
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience.

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity. 

U.S. applicants have rights under Federal Employment Laws