YOUR OPPORTUNITY
We are looking for a dynamic and communicative Sales Operations & Support Manager for the Benelux market. In this role, you will be responsible for driving operational excellence and supporting the sales department to ensure seamless execution of commercial strategies. You will lead a team of five professionals, overseeing sales administration, forecasting, reporting, and cross-functional coordination with supply chain, finance, and marketing. Your role is pivotal in enabling the sales team to focus on customer engagement and revenue generation by ensuring backend processes are efficient, accurate, and scalable.

ABOUT YOU
You are an enthusiastic and commercially savvy administrative professional who excels in communication and thrives in a team environment. You have a knack for diving into the details while keeping an eye on the bigger picture, all with the goal of driving future growth.                                                                                  

Key Qualifications:

• Experience in a commercial environment—preferably FMCG
• Financially savvy, accurate, and structured in your approach.
• A hands-on, proactive attitude with a strong drive for results.
• Affinity for data analysis, providing insights, and working with systems (e.g., SAP, Excel, Anaplan).
• Excellent communication skills—you can convey ideas clearly and effectively, both in writing and verbally.
• Team player with a customer-oriented mindset—you enjoy collaborating with colleagues from different departments.
• Ability to confidently manage projects independently  

RESPONSIBILITIES

• Lead and mentor a team of 5 in sales support and operations functions.
• Develop and optimize sales processes, tools, and reporting systems to improve efficiency and visibility.
• Coordinate with supply chain and logistics to ensure product availability and timely delivery.
• Oversee CRM and ERP system usage, ensuring data accuracy and process compliance.
• Support key account management with pricing, promotional planning, and contract administration.
• Collaborate with finance on sales budgeting, incentive schemes, and credit control.
• Drive continuous improvement initiatives across sales operations.
• Act as Benelux Market Coordinator within the region striving for harmonization and synergies with other markets.

SKILLS

Technical & Functional Skills

• Strong understanding of FMCG sales processes and distribution models.
• Proficiency in CRM systems (e.g., SAP, Anaplan) and Excel-based reporting.
• Analytical mindset with the ability to interpret data and generate actionable insights.

Leadership & Interpersonal Skills

• Proven experience managing and developing a small team.
• Excellent communication and cross-functional collaboration abilities.
• Strong organizational and project management skills.
• Ability to work under pressure and adapt to a fast-paced environment.

Education & Experience

• Bachelor’s degree in Business, Marketing, or related field.
• 3-5 years of experience in sales operations or commercial support roles, ideally in FMCG.
• Experience working with cross-functional teams and external partners.
• Fluency in English and at least one of the following languages: Dutch or French (written and spoken).

PERSONAL QUALITIES

• Belonging: You have a strong capacity to create a c to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges, you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

THE PERKS OF WORKING WITH US

For this role, you will receive the following: A competitive base salary, annual bonus in line with our Annual Incentive Growth Plan and competitive local market benefits.

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity. 

U.S. applicants have rights under Federal Employment Laws