RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE

• Ability to prepare and present a tour narrative as well as accurately answer questions on the history and production of bourbon whiskey, Angels Envy, and Lincoln Henderson’s Legacy that will educate and entertain our guests.
• Continuing the story of the brand by conducting educational and entertaining whiskey tastings.
• Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction. This continues with excellent customer service while handling incoming phone calls and tour reservations.
• Ability to use the point-of-sale cash register system and handle sales transactions including cash and card transactions.
• Responsible for maintaining accurate inventory counts of all merchandise including receiving and inspection of items while maintaining attractive, organized, and well-stocked displays.
• Candidate MUST be S.T.A.R. certified or willing to become certified. Candidate MUST be certified or willing to become a certified Bourbon Steward through Stave and Thief.
• Other duties and responsibilities as assigned.

SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY

• Excellent time management skills are a must for conducting tours that include a guest safety briefing, the life cycle of Angel’s Envy from grain to bottle and a tasting afterward.
• Retail experience including the ability to maximize profits through suggestive selling, ensuring merchandise shelves are well stocked, and that all sales transactions are transacted through the cash register system. Ability to track accurate inventory, operate a touch screen tablet PC, and learn point of sale (POS) system software.
• Food and beverage, event, and/or tour guide experience is desired. Prior knowledge of distilled spirits is preferred.
• Outgoing and engaging personality who is articulate and charismatic. Creative thinker who is capable of managing change.

MEASURES OF SUCCESS

• Ability to work as a team member or independently.
• Ability to provide consistent tour experiences in line with the tour talking points.
• Ability to provide exceptional customer experience in the Brand Home and on tours.
• Ability to operate POS system and efficiently handle money.
• Ability to manage Brand Home inventory to support team goals.
• Ability to adhere to safety requirements both with Angel’s Envy peers as well as customers.

EXTERNAL QUALIFICATIONS – DEGREE, CERTIFICATION, ADDITIONAL TRAINING

• Must be 21 years of age or older.
• Available to work a flexible schedule including weekends and evenings
• Proficient with public speaking, diction, and English grammar
• Solid verbal communication and interpersonal skills
• High school degree; Associate or higher studies of marketing or hospitality a plus
• Able to lift 50 pounds on a regular basis. Able to stand, walk, climb stairs, squat and bend as this position requires a combination of mobility throughout the shift. Able to stand for a long period of time.
• Basic daily light housekeeping duties will be a team effort. All Distillery Guardians will comply with state and county health departments guidelines for continual maintenance of a sanitary work area including customer facing areas, storage area, serving areas, and frequent courtesy checks in the lavatories to ensure a presentable clean environment.

PERSONAL QUALITIES – SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR

• Living our Values and demonstrating high Learning Agility will be fundamental not only for success in this role, but also for potential growth to other roles across Louisville Distilling Company in the future.  We have a clearly defined Leadership Excellence framework, and you will be expected to be a role model of all 6 elements: Focus Externally to Win / Drive Execution & Results / Lead Strategically & Know your Business / Make the Matrix Work / Lead by Example / Develop and Inspire Talent.
• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity. 

U.S. applicants have rights under Federal Employment Laws