YOUR OPPORTUNITY

We are uniquely positioned to see the supply chain end-to-end, starting with our materials through to the touch point of our brands with shoppers in the market. Join us & become both the voice of the customer for supply & the integrator across Sales, Marketing, & Finance. Your focus will be providing our Commercial & Planning teams with insight from our Customers via a detailed understanding of their systems & processes at the store & depot level. You will facilitate the execution of Promotions, developing the most accurate forecast with the Customer for upcoming activities. The role will involve collaborative joint project initiatives to improve On Shelf Availability/Service, Delivery Efficiency, & Cost.

RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE

• Daily order entry and order processing to the 3PL provider, while working with them to ensure that orders are delivered on time and in full as per our customer expectations.

• Work with internal stakeholders to resolve order and invoicing queries and also lead the day to day communication to customers regarding the status of their order, stock availability and deliveries.

• Provide insight to Planning Teams by using Customer Systems at both store & depot level. Report, analyse & deliver on KPIs by implementing continuous improvement activities related to availability, inventory, forecasting, execution of promotional events & value creation.

• Administer CPFR (collaborative planning, forecast & replenishment) cyclical process & support your Customer Account Manager in short-term planning meetings with Customer Buyer(s) & Customer Supply Chain contacts.

• Support Planning through weekly review of volume variances. React to short-term demand fluctuations & provide insight on stock, changes to distribution & buy-in phasing to help interpret stock flow patterns & take preventative measures on stockouts. Using this insight, place emphasis for mid/longer-term corrective & systemic action plans to prevent recurrence (right-first time forecast).

• Joint Value Creation & Collaboration activities with the Customer to improve Service, Delivery Efficiency, Sustainability & Cost

• Key interactions will be with the Customer Supply Chain Teams & Bacardi’s Key Account Manager to ensure that the commercial & supply chain strategy & communication is fully aligned.

• Work with internal stakeholders to resolve order and invoicing queries and also lead the day to day communication to customers regarding the status of their order, stock availability and deliveries.

• Working with Customers to develop the most accurate forecast for promotional activities, new listings, product changes & events to maintain excellent On Shelf Availability, Forecast Accuracy & Service Level. Drive sales by optimising flow of stock to shelf

SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY

• Track record of delivery in Customer Service including good experience with managing customer requirements. Will ideally have a supply chain background including forecasting responsibilities. Customer demand planning experience preferred but not essential.

• Intermediate level at Microsoft Excel (able to use VLOOKUP & Pivot Tables)

• Good interpersonal, communication & relationship management skills, including ability to influence & communicate at all levels.

• Service mindset, taking ownership to resolve customer issues with a proactive approach to issues & opportunities as well as understanding the financial impact of decisions.

• Ability to build relationships & be a strong team player both within Customer & Bacardi.

• High levels of numeracy & logical reasoning; ability to assimilate & act on complex data & information.

• SAP experience is beneficial however, training will be provided in role.

PERSONAL QUALITIES – SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR

• We want people who are highly motivated, ready to commit & take the plunge to make their mark in a successful company.

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity. 

U.S. applicants have rights under Federal Employment Laws