Your goal will be to ensure operational excellence in food and beverage service delivery, maintaining high standards of guest satisfaction, exquisite food program and effective operations. You will be delivering a high-quality guest experience while ensuring operational excellence and brand alignment. This position is responsible for developing strategic menus, overseeing daily operations, managing vendor relations, and leading the F&B team to uphold service standards. With direct impact on revenue, guest satisfaction, and team performance, your role is essential for sustaining profitability and enhancing the brand's home offerings.

RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE

Strategic Leadership & Brand Alignment

• Develop and execute the food and bar program strategy to align with brand vision and achieve budget goals.
• Understand and leverage exceptional food and beverage hospitality to positively influence the guest experience from beginning to end.
• Represent the brand professionally at offsite locations, maintaining behavior consistent with brand values and guidelines.
• Lead the daily experience and entertainment offering at the F&B space.

Financial Management

• Lead departmental budgeting, inventory, financial management, and regular reporting.

• Manage product ordering, selection, and bar menu development aligned with budget and brand strategy.
• Maximize sales by identifying opportunities, collaborating with Marketing, and training staff in effective upselling.
• Ensure accountable budget management, optimizing resource use, and accurate financial reporting.

Team Management

• Effectively manage and lead the food and beverage team, providing oversight, guidance, and support (Bar Supervisor, Bar team, and Kiosk staff).
• Oversee comprehensive staff training and continuous education, including regular skills and knowledge assessments.
• Responsible for hiring, training, motivating, coaching, and empowering all direct reports.
• Conduct employee performance appraisals and administer feedback.
• Create, distribute, and train staff on Standard Operating Procedures (SOPs).
• Enforce uniform and appearance standards among all service staff.

Event Planning & Collaboration

• Design exceptional entertainment, bar menus, and continuously improve bar systems and equipment in collaboration with Sales, Marketing and Events team.
• Support planning and execution of offsite events sponsored by Casa BACARDÍ.
• Lead planning meetings, clearly defining departmental objectives aligned with brand strategy, purpose, and values.
• Collaborate cross-functionally with Operations, Retail, Brand Home Team, Brand Team, and Bacardi partners for seamless event execution and departmental goals.
• Availability of working weekends and evenings as necessary to support events and operational needs.

Administration

• Conduct regular beverage and glassware inventories according to policy requirements.
• Establish, monitor, and manage departmental KPIs, schedules, targets, policies, and procedures.
• Ensure consistent high levels of customer satisfaction by maintaining quality standards and addressing concerns proactively.
• Ensure compliance with Environmental, Health, and Safety management standards and company policies

SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY

• Experience within Bartending/Mixology  
• Experience being a Bartender Lead or Bar Supervisor, F&B manager or Restaurant Manager
• Knowledge of MS Office / Teams 
• Time management, Problem solving, Analytical, Strategic and Planning skills
• Experience in Restaurant / Food industry, Spirit industry, Hospitality and Supervision
• High learning agility, creativity, adaptability, and track record of exceptional results
• Strong analytical skills, able to take complex ideas and summarize into concise insights and recommendations.
• Excellent communication and influencing skills; work globally across the organization with key stakeholders including senior management.
• Ability to thrive in a fast-paced environment and handle multiple tasks efficiently.
• Exceptional customer service skills with a passion for creating memorable guest experiences.
• Decision making
• Strong sense of accountability and ownership
• Highly organized, motivated, detail oriented, a sense of urgency, and an ability to prioritize tasks
• Fluent in English and Spanish, other languages are a plus

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity. 

U.S. applicants have rights under Federal Employment Laws