YOUR OPPORTUNITY

You will provide services to our stakeholders who are in Portugal and will support the OTC department with our mission to leverage resources on a global scale through the use of shared services to reduce costs, increase customer service, and build new capabilities.

The individual will implement and execute process strategies within the following broad functional areas:

• Collection Management – Manage proper collection activities and efforts to ensure timely and accurate cash recovery
• Deductions Settlement – Ensure customer deductions and disputes are properly handled and resolved
• In addition, the position will be responsible for Bad Debt determination and report, overdue balances analysis, collection forecast, AR Aging management, account reconciliation, among others.

ABOUT YOU

You will work in a multicultural environment with a team spread in eight different locations.

Communication and interpersonal relationships are highly value skills in our organization.

Your proactiveness and results driven mindset will be crucial for your success.

RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE

• Ensure that BES (Bacardi Enterprise Services) delivers high standard customer service to the market
• Be accountable for the Accounts Receivables of a portfolio of customers in Portugal. You may also be assigned some clients of the Southern Europe cluster.
• Execute OTC process cycle (customer contact, escalations, legal referrals, order analysis and release, among others) to accelerate cash collections, reduce DSO, bad debts, and overdue percentage
• Act as one of the points of contact between BES and the market
• Conduct actions and projects in the market to improve results, drive efficiencies and simplify processes
• Build strong relationships with key business partners
• Coordinate with the Rebates and Customer Services teams prioritization of invoices based on deductions.
• Complete monthly tasks such as SOX controls, reports and information delivered to key stake holders.
• Coordinate with the Cash Apps team to make sure accounts are reconciled and payment are applied accordingly.
• Be a problem solver of issues reported by customers and key stake holders
• Attend regular touchpoint meetings with key stakeholders (Commercial team, local finance, Customer Service and Logistics) to share results, challenges and require support
• Communicate effectively with internal Bacardi clients as necessary to ensure that work is properly delivered.
• Influence the markets to follow the correct procedures and policies.

SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY

• Experience in Shared Services environment.
• Finance Background
• At least three years of experience working across one or more of the Invoice to Cash process areas: (Collections, Credit Management, invoice collection, deduction settlement)
• Excellent problem-solving abilities with experience in process and quality analysis
• Knowledge and experience with SAP and other applicable software programs preferred such as Microsoft Excel
• Professional proficiency in Portuguese and English. Spanish and/or Italian is a plus.  
• Experience in the Spirits and/or FMCG industry is a distinct advantage
• Ability to push creative thinking beyond the boundaries of existing company practices and mindsets
• Proactive individual that can collaborate and build effective relationships across all levels of the organization.
• Works well in a team environment and is a self-starter that continuously is thinking on how things can be done better requiring minimal direction and support.

PERSONAL QUALITIES – SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR

• Ability to work in a fast-paced environment and successfully manage a rapidly changing environment
• Ability to handle multiple and changing priorities while working in a matrix organization
• Entrepreneurial spirit and fearless to action new ways of working in order to accomplish targets
• Works well in a team environment and is a self-starter who continuously is thinking about how things can be done better requiring minimal direction and support
• Open to embrace a family culture where the customer is at the heart

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

• Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
• Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
• People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
• Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
• Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
• Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity. 

U.S. applicants have rights under Federal Employment Laws