Posted
15-Nov-2024
Job type
Full time
Country
France
Location
St.-Denis, Île-de-France, France
Lead recruiter
Alissa Rojas Peraza
Function
All Information Technology
Reporting Line
Responsable Informatique Sénior
On-site/Remote
On-site
Level of experience
Individual Contributor/Support (Non - Managers)
Contract type
Permanent

YOUR OPPORTUNITY

Integrated into the IT support team, you will evolve in an international environment in contact with English / Greek and Italian teams.

Location: Saint Denis (93) & regular move to other FR Plants & Brand Homes (Cognac/ Gensac / Marseillan/ Fécamp).

Starting contract: ASAP

Driving License and English fluency is mandatory

RESPONSIBILITIES

You’ll be in charge of: 

  • End User Support Level 1 & 2 for approx. 500 users based in France & Greece
  • End User Support locally or remotely via remote control tool
  • Set & Repair Mailboxes
  • Accounts management & rights management
  • Installation / repair laptops / desktops /printers / Smartphones / Tablets
  • Mailbox synch on Mobile devices appareil mobile (IPhone / IPAD)
  • Local LAN Support (brewing , TCP/IP management)
  • Management of the follow-up of incident tickets from diagnosis to resolution, ensuring user satisfaction and compliance with SLAs Inventory management
  • Support Microsoft Teams Rooms (Videoconference)
  • Report & Escalate incidents to Level 3 Supports
  • Management of mobile telephony park 

SKILLS & EXPERIENCE

Profile:

  • BTS, DUT ou Licence in IT or in Computer Science / Support
  • Driving License (mandatory)
  • Good Level of English (mandatory)

Skills:

  • Above all, you are motivated and enthusiastic about joining our team. 
  • You have good listening skills and a sense of service. 
  • In addition, a good command of computer tools, a sense of organization and autonomy will be the qualities necessary to succeed in this mission. 

Technical Environment:

  • Environment   Windows 7 / Windows 10 / Windows 11
  • Environment   VMWare / Windows Server 2008/2012
  • Environment   Exchange / Office 365 / Outlook
  • Environment   AZURE AD / Active Directory /
  • Environment   HP ARUBA 

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

  • Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
  • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
  • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
  • Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
  • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience


Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity. 


U.S. applicants have rights under Federal Employment Laws.

PERKS OF WORKING WITH US

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement

  • Competitive Pay Package
  • Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
  • Retirement/Pension Plan

Health & Wellbeing

  • Medical, Critical Illness, and Life Insurance
  • Calm Meditation App subscription (free)
  • Employee Assistance Programs
  • Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

  • Flexible work arrangements (depending on role/office/site location)
  • Access to E-learning Platforms and Career Development programs
  • Travel Discounts ( i.e., hotel and car rental)
  • And much more!
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.

Be a Part of Our Culture

BE                  Fearless

We empower our teams to question, challenge and innovate.

This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless.

BEHAVE LIKE Family

We treat each other, and our communities, like family. Always.

We are all ‘Primos’ (Spanish for cousins) at Bacardi. Being part of the family gives you the support you need to be the best you can be.

THINK LIKE A Founder

The spirit of entrepreneurship is at the heart of everything we do.

Everyone at Bacardi sees this business as their own. We do the right thing for the business and take accountability for our work.

LIFE INSIDE BACARDI Career Stories

Be Fearless, act like a Founder.

Follow our Primos on their journey to success. Where did they start and what’s it like to work for Bacardi? You too can be part of our story.