Job type
Full time
Costa Rica
Lead recruiter
Giulia Aglieri Rinella
All Finance
Reporting Line
OTC Collections Supervisor
Level of experience
Individual Contributor/Support (Non - Managers)
Contract type


Your Opportunity

The Sr. Analyst Accounts Receivable, reports directly to the OTC Supervisor based in Mexico, and it is responsible for delivering Best In-Class OTC processes in accordance with negotiated Service Level Agreements. The individual will implement and execute process strategies within the following broad functional areas:
  • Collection Management – Manage proper collection activities and efforts to ensure timely and accurate recovery of this important asset 
  • Deductions Settlement – Ensure customer deductions and discrepancies are properly handled and resolved.
This role has contact with many areas of the organization, allowing to have knowledge not only of the collection process, but also with the area of customer service, pricing, taxes, collection, and commercial finance, it is a unique role within the OTC organization, it is an excellent opportunity to make yourself known and be able to contribute in the BEST10.

About You

If you have excellent interpersonal relationships to meet the requirements of our internal and external customer. If you are a person open to change and to propose new ideas that allow to improve existing processes, if you have knowledge in the collection process, SAP and MS Tools, this is your opportunity to be part of this great family.


With our consumer at the heart your key focus will be
  • Execute the collections process cycle (customer contact, escalations, legal referrals, order analysis and release, etc.) to accelerate cash collections, and reduce DSO and overdue percentage for the Mexican market. 
  • Analysis and resolution of customers residuals, deductions, and claims.
  • Analysis of the generated data to determine a collection strategy.
  • Complete monthly tasks such as SOX controls, reports and information delivered to key stake holders.
  • Becoming a problem solver of issues reported by customers and key stake holders
  • Keep track and provide visibility of trends that produces uncollectability (Disputes, Rebates deductions, returns, etc.)
  • Attend regular touchpoint meetings with key stakeholders (Commercial team, local finance, Customer Service and Logistics) to share results, challenges and require support.
  • Consistently propose, meet, or exceed Service Level Agreements.


The skills and experience needed to create your legacy
  • Minimum of 3-year professional collections or OTC processes experiences in progressively responsible roles.  Preferably with Mexico. 
  • Knowledge in accounting  
  • Knowledge and experience with SAP (transactions: FBL5N, FBL1N, FBL3N…), and Microsoft Office Basic Tools (Excel, Power Point, Outlook, One note, Teams…)
  • Flexible and adaptable to execute a role with a scope between core accounting processes and core order to cash processes. 
  • Strong analytical, diagnostic, and problem-solving skills. 
  • Languages: Spanish, English (90% at least)
Personal Qualities
  • Ability to work in a fast-paced environment and successfully manage a rapidly changing environment
  • A customer focused service delivery specialist with global orientation. 
  • Works cooperatively as a member of a team and is committed to the overall team objectives rather than own interests. 
  • Excellent problem-solving abilities with experience in process and quality analysis


At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

  • Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
  • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
  • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
  • Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
  • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience

Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity. 

U.S. applicants have rights under Federal Employment Laws.


At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement

  • Competitive Pay Package
  • Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
  • Retirement/Pension Plan

Health & Wellbeing

  • Medical, Critical Illness, and Life Insurance
  • Calm Meditation App subscription (free)
  • Employee Assistance Programs
  • Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

  • Flexible work arrangements (depending on role/office/site location)
  • Access to E-learning Platforms and Career Development programs
  • Travel Discounts ( i.e., hotel and car rental)
  • And much more!
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.

Be a Part of Our Culture

BE                  Fearless

We empower our teams to question, challenge and innovate.

This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless.


We treat each other, and our communities, like family. Always.

We are all ‘Primos’ (Spanish for cousins) at Bacardi. Being part of the family gives you the support you need to be the best you can be.


The spirit of entrepreneurship is at the heart of everything we do.

Everyone at Bacardi sees this business as their own. We do the right thing for the business and take accountability for our work.


Be Fearless, act like a Founder.

Follow our Primos on their journey to success. Where did they start and what’s it like to work for Bacardi? You too can be part of our story.