Posted
30-Apr-2024
Job type
Full time
Country
Costa Rica
Location
Escazu
Lead recruiter
Irene Castro
Function
All Finance
Reporting Line
PTP Team Lead
On-site/Remote
On-site
Level of experience
Entry Level
Contract type
Permanent

YOUR OPPORTUNITY

Your Opportunity

In this role you will get to work with different people around the globe, providing you an opportunity to develop insight into other cultures while developing in a very familiar environment. You will learn on the go about the behind the scenes processes related to your role and how Bacardi works worldwide with all its brands. You will have the chance to build strong relationships and networking by providing support to our internal clients and maybe even enjoy one or two mojitos to celebrate with them and your team Bacardi’s milestones. 

About You

To effectively develop in this role, you will need to have a positive attitude to face challenges as they come and have full ownership of your processes. You will also need to have a passion for growing and developing skills to improve efficiencies and take risks. Your teamwork spirit and willingness to connect with others will be a catalyst in your successful development in the role and across Bacardi.

RESPONSIBILITIES

With our consumer at the heart your key focus will be
  • Monitor and to generate actions to improve or maintain the good performance of the PTP KPI’s.
  • Support internal and external inquiries through Sys Aid tickets, calls, and chats.
  • Support process controls
  • Local market support
  • Performing the PTP KPIs analysis to be presented into the monthly market reviews.
  • Identify and support continuous improvement opportunities.
  • Accomplish with the 95% in the SLA of tickets resolution with accuracy on the resolution given.
  • Maintain a positive NPS score about the satisfaction of our internal and external Customers.
  • Ensure AP procedures conform to GAAP and Bacardi policies and procedures.
  • Support on Documentation processes.

SKILLS & EXPERIENCE

The skills and experience needed to create your legacy
  • Previous PTP related experience (is a plus)
  • Adopt changes quickly.
  • Ability to multi-task and prioritize effectively.
  • Strong work ethic, willing to go the extra mile.
  • Strong analytical, diagnostic, and problem-solving skills
  • Attention to details, accuracy, and sense of urgency.
  • Strong customer service 
  • Spanish proficiency: 100%
  • English proficiency: 90%
  • Portugues proficiency 90%
  • Working knowledge of major ERP platforms, preferably SAP 
  • Basic to Advanced knowledge of MS Office Suite
Personal Qualities
  • Positive attitude 
  • Culturally sensitive and a strong communicator
  • Strong oral and written communication skills
  • Proactive
  • Creative and passionate
  • Works well in a team environment

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

  • Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
  • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
  • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
  • Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
  • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience


Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity. 


U.S. applicants have rights under Federal Employment Laws.

PERKS OF WORKING WITH US

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement

  • Competitive Pay Package
  • Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
  • Retirement/Pension Plan

Health & Wellbeing

  • Medical, Critical Illness, and Life Insurance
  • Calm Meditation App subscription (free)
  • Employee Assistance Programs
  • Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

  • Flexible work arrangements (depending on role/office/site location)
  • Access to E-learning Platforms and Career Development programs
  • Travel Discounts ( i.e., hotel and car rental)
  • And much more!
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.

Be a Part of Our Culture

BE                  Fearless

We empower our teams to question, challenge and innovate.

This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless.

BEHAVE LIKE Family

We treat each other, and our communities, like family. Always.

We are all ‘Primos’ (Spanish for cousins) at Bacardi. Being part of the family gives you the support you need to be the best you can be.

THINK LIKE A Founder

The spirit of entrepreneurship is at the heart of everything we do.

Everyone at Bacardi sees this business as their own. We do the right thing for the business and take accountability for our work.

LIFE INSIDE BACARDI Career Stories

Be Fearless, act like a Founder.

Follow our Primos on their journey to success. Where did they start and what’s it like to work for Bacardi? You too can be part of our story.

Watch our career stories