Posted
08-Nov-2024
Job type
Full time
Country
Mexico
Location
Tultitlan, Mexico
Lead recruiter
Daniela Perez
Function
Supply & Logistics
Reporting Line
International Logistics and Customer Service Jr Manager LAC
On-site/Remote
On-site
Level of experience
Individual Contributor/Support (Non - Managers)
Contract type
Permanent

YOUR OPPORTUNITY

Your opportunity
This is a unique opportunity to be part of our customer service team and play an important role in our organization. You will build deep partnership at a global and local level, across Bacardi. You will play a major role in providing customer service to the markets in South America region, ultimately helping Bacardi to deliver against our BEST10 growth aspirations to support sales.

About you
You are highly enthusiastic and action-oriented person with strong interpersonal skills, having consumer and customer in your heart. You are skilled at consistently building deep, trusting partnership with markets and operations leaders. Structured, focused and organised as you navigate multiple high priority tasks. You are solution oriented with a fantastic attention to detail, great listening skills and proactive approach to anticipating business needs.

RESPONSIBILITIES

With our consumer at the heart your key focus will be
  • Key point of contact for all orders tracking with Supply Chain Team and customer.
  • Responsible for on-time and effective customers order processing and billing.
  • Coordinates order execution from the moment it has been shipped from the plant till it arrives to the customer and makes sure all internal and external customers are properly updated.
  • Ensures compliance with all department processes and procedures.
  • Participates in the credit control process, coordinating with finance and area managers to ensure that credit checks are performed, and orders are released on time. 
  • Owns claim management process, making sure that all claims from the customers are properly recorded and further actioned to drive continuous improvement.
  • Ensures smooth month/quarter/year-end financial reconciliation process on inventory and revenue recognition. 
  • Supports new product development in the regions by serving as a project manager for L3 geo extension projects and sanitary registers for all their innovations.
  • Coordinates the annual price list revision with area manager, finance team and customer.
  • Ensures that the customer master data in Bacardi system is correct and up to date.

SKILLS & EXPERIENCE

Skills:
  • Business savvy and a good understanding of the consumer & customer needs. 
  • Demonstrate accountability and capability to work independently with confidence to ask for support when required.
  • Ability to find effective ways of working within a matrix organization, and within a fast-changing environment. 
  • Administration skills, analytical skills, and close attention to detail.
  • Managing stakeholder expectations in relation to delivery & execution
  • Willingness to work collaboratively with teams across different geographies and cultures.
  • Language Requirements: English is essential.
  • In depth understanding of international trade principles, including Incoterms and free trade agreements.
  • Bachelor’s degree in Business, Commerce, Logistics or equivalent
  • Minimum 3 years of customer service, preferably in FMCG environment
  • Good knowledge of MS Office and SAP
Personal qualities:
  • Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become 
  • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance. Authentic, approachable, empathetic, and inclusive style of communication & collaboration, with the ability to work with diverse, geographically spread teams across multiple time zones.
  • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others. Rigour in execution of customer service activities and able to deliver with brilliance at pace. Integrity and hunger to be part of a winning team - working in close collaboration with other operations department towards a common goal 
  • Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges, you’re presented with 
  • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience. Tenacity and resilience to work through challenging hiring needs and multiple competing agendas in high demand/high speed situations.
  • Fearless: Adopting an agile mindset and being comfortable with trying new things and taking risks, without being reckless.

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

  • Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
  • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
  • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
  • Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
  • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience


Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity. 


U.S. applicants have rights under Federal Employment Laws.

PERKS OF WORKING WITH US

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement

  • Competitive Pay Package
  • Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
  • Retirement/Pension Plan

Health & Wellbeing

  • Medical, Critical Illness, and Life Insurance
  • Calm Meditation App subscription (free)
  • Employee Assistance Programs
  • Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

  • Flexible work arrangements (depending on role/office/site location)
  • Access to E-learning Platforms and Career Development programs
  • Travel Discounts ( i.e., hotel and car rental)
  • And much more!
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.

Be a Part of Our Culture

BE                  Fearless

We empower our teams to question, challenge and innovate.

This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless.

BEHAVE LIKE Family

We treat each other, and our communities, like family. Always.

We are all ‘Primos’ (Spanish for cousins) at Bacardi. Being part of the family gives you the support you need to be the best you can be.

THINK LIKE A Founder

The spirit of entrepreneurship is at the heart of everything we do.

Everyone at Bacardi sees this business as their own. We do the right thing for the business and take accountability for our work.

LIFE INSIDE BACARDI Career Stories

Be Fearless, act like a Founder.

Follow our Primos on their journey to success. Where did they start and what’s it like to work for Bacardi? You too can be part of our story.

Watch our career stories