Posted
19-Nov-2024
Job type
Full time
Country
United Kingdom
Location
Aberfeldy
Lead recruiter
Katsiaryna Brashko
Function
Commercial
Reporting Line
 Brand Home Visitor Operations Manager
On-site/Remote
On-site
Level of experience
Individual Contributor/Support (Non - Managers)
Contract type
Fixed term

YOUR OPPORTUNITY

Your opportunity
This exciting new role in the Brand Homes team will allow the right person to be dedicated to delighting our visitors with our Café and Bar offering. In addition to, maintaining our 5-star quality at all times to exceed our guests expectations through the development of exciting new products and ways of working to the highest health and hygiene standards

About you
We are seeking a Customer-Oriented individual to join our team. The successful candidate will be responsible for leading the preparation and service of food and drinks, supporting the wider tour team and inspiring them on quality standards. This will include providing 
excellent customer service and maintaining a clean and welcoming atmosphere in our café and bar. The ideal candidate should possess strong communication skills, be able to work well in a team, and have a passion for delivering outstanding service to our valued customers.

RESPONSIBILITIES

Responsible for delivering 5 star food and beverage standards and customer service with outstanding presentation in our fast paced café and bar 
  • Greet and welcome customers in a friendly manner, have the product knowledge to offer advice.
  • Ensure that food and drinks are prepared and presented according to established standards.
  • Accurate use of the EPOS system processing sales, cash handling, uploading new items and stock taking.
  • Maintain a clean and organised work area, including cleaning tables, counters and equipment.
  • Restock supplies and monitor inventory levels to ensure availability but minimise waste.
  • Following licensing laws, and our responsible drinking principles at all times.
  • Respond to customer inquiries and resolve any issues or complaints in a professional and timely manner.
  • Lead the delivery of Food Hygiene and Health and Safety procedures.
  • Collaborate with team members to ensure smooth operation and excellent customer service
Skills:
  • Previous experience in a customer service role is preferred but not essential. 
  • Excellent communication and interpersonal skills. 
  • Ability to work in a fast- paced environment and handle multiple tasks simultaneously. 
  • Strong attention to detail and the ability to follow instructions.
  • The ability to stand for long periods and lift and carry trays or equipment if required.
  • Knowledge of different kinds of hot beverages. There is no need for a Barista qualification as our machine is fully automated.
  • Flexibility to work mornings, evenings, weekends and bank holidays.
Personal Qualities:
  • Flexible attitude with a determination to deliver 5 star service with food and drink to match.
  • Uncompromising focus on the highest quality standards.
  • Results Driven, striving for commercial and quality success like a true founder. 

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

  • Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
  • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
  • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
  • Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
  • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience


Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity. 


U.S. applicants have rights under Federal Employment Laws.

PERKS OF WORKING WITH US

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement

  • Competitive Pay Package
  • Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
  • Retirement/Pension Plan

Health & Wellbeing

  • Medical, Critical Illness, and Life Insurance
  • Calm Meditation App subscription (free)
  • Employee Assistance Programs
  • Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

  • Flexible work arrangements (depending on role/office/site location)
  • Access to E-learning Platforms and Career Development programs
  • Travel Discounts ( i.e., hotel and car rental)
  • And much more!
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.

Be a Part of Our Culture

BE                  Fearless

We empower our teams to question, challenge and innovate.

This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless.

BEHAVE LIKE Family

We treat each other, and our communities, like family. Always.

We are all ‘Primos’ (Spanish for cousins) at Bacardi. Being part of the family gives you the support you need to be the best you can be.

THINK LIKE A Founder

The spirit of entrepreneurship is at the heart of everything we do.

Everyone at Bacardi sees this business as their own. We do the right thing for the business and take accountability for our work.

LIFE INSIDE BACARDI Career Stories

Be Fearless, act like a Founder.

Follow our Primos on their journey to success. Where did they start and what’s it like to work for Bacardi? You too can be part of our story.

Watch our career stories