Posted
04-Sep-2024
Job type
Full time
Country
Netherlands
Location
Rotterdam
Lead recruiter
Daniela Duran Chaves
Function
Commercial
Reporting Line
Commercial Excellence Manager Netherlands
On-site/Remote
On-site
Level of experience
Individual Contributor/Support (Non - Managers)
Contract type
Permanent

YOUR OPPORTUNITY

Your opportunity

We are looking for a dynamic and communicative Account Support Officer to join our vibrant team at our Rotterdam city center office. 
  • In this role, you will provide crucial administrative and commercial support to our customers and Key Account Managers. 
  • We offer a flexible work environment with the option to work both remotely from home and in our office.
  • This versatile role involves working closely with the respective Key Account Managers to manage retail and horeca customers. 
  • You will be in contact with the customer, supporting in various activities and are responsible for financially relevant sales processes. This may concern translating customer contract into the relevant systems, promotional planning and checking invoices. 
  • You will also collaborate frequently with other departments, such as supply chain, marketing, finance and customer service , ensuring a seamless experience for our customers.
About You
  • You are an enthusiastic and commercially savvy administrative professional who excels in communication and thrives in a team environment.
  • You have a knack for diving into the details while keeping an eye on the bigger picture, all with the goal of driving future growth. 
Key Qualifications:
  • Experience in a commercial environment—preferably FMCG
  • Financially savvy, accurate, and structured in your approach.
  • A hands-on, proactive attitude with a strong drive for results.
  • Affinity for data analysis, providing insights, and working with systems (e.g., SAP, Excel, Anaplan).
  • Excellent communication skills—you can convey ideas clearly and effectively, both in writing and verbally.
  • Team player with a customer-oriented mindset—you enjoy collaborating with colleagues from different departments. 
  • Ability to confidently manage projects independently

RESPONSIBILITIES

With Our Consumer At The Heart Your Key Focus Will Be:
  • Coordinate and support account-related activities, both internally and externally.
  • Serve as the main contact for customer inquiries, including managing agreements and promotional activities.
  • Manage budgets, forecasts, and reporting; ensure accurate data entry.
  • Active collaboration with Key Account Managers to drive results, providing support and implement best practices.
  • Prepare and launch customer innovations while optimizing processes.

SKILLS & EXPERIENCE

The Skills And Experience Needed To Create Your Legacy:
  • Customer-focused, commercially savvy, and proactive with strong problem-solving skills.
  • Excellent financial understanding, analytical abilities, and organizational skills.
  • Able to prioritize under pressure; punctual, positive, and detail-oriented.
  • Proficient in Dutch and English; experienced with Microsoft Office and SAP (Rebates Module preferred).
  • Independent worker who thrives in a team environment.
  • Bachelor's degree with relevant experience

LEADERSHIP AGILITY

At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.

  • Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
  • Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
  • People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
  • Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
  • Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
  • Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience


Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity. 


U.S. applicants have rights under Federal Employment Laws.

PERKS OF WORKING WITH US

At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.

Compensation, Paid Time Off & Retirement

  • Competitive Pay Package
  • Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
  • Retirement/Pension Plan

Health & Wellbeing

  • Medical, Critical Illness, and Life Insurance
  • Calm Meditation App subscription (free)
  • Employee Assistance Programs
  • Best-in-class, family-friendly, and inclusive leave policies

Additional Benefits

  • Flexible work arrangements (depending on role/office/site location)
  • Access to E-learning Platforms and Career Development programs
  • Travel Discounts ( i.e., hotel and car rental)
  • And much more!
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.

Some benefits may be subject to an employee contribution.

Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.

Be a Part of Our Culture

BE                  Fearless

We empower our teams to question, challenge and innovate.

This means adopting an agile mindset, being comfortable with trying new things and taking risks, without being reckless.

BEHAVE LIKE Family

We treat each other, and our communities, like family. Always.

We are all ‘Primos’ (Spanish for cousins) at Bacardi. Being part of the family gives you the support you need to be the best you can be.

THINK LIKE A Founder

The spirit of entrepreneurship is at the heart of everything we do.

Everyone at Bacardi sees this business as their own. We do the right thing for the business and take accountability for our work.

LIFE INSIDE BACARDI Career Stories

Be Fearless, act like a Founder.

Follow our Primos on their journey to success. Where did they start and what’s it like to work for Bacardi? You too can be part of our story.

Watch our career stories